Version: 2026-05-08
For the purposes of these Terms:
1. You must be at least 16 years old and capable of forming a binding contract to use Paxaden.
2. You are responsible for safeguarding your login credentials. You must notify us immediately if you suspect unauthorised use of your account.
3. If a booking involves payment, credit, or another financial commitment, you must be at least 18 years old or have valid consent from a guardian or other authorised representative where such consent is required by law.
1. Paxaden connects Providers (who list stores, resources and/or services) with End-Users (who make bookings).
2. Paxaden is not a party to the contract between an End-User and a Provider. The Provider is solely responsible for honouring bookings and delivering the underlying service.
3. We may add, change, suspend, or discontinue any part of the Service at any time.
4. Paxaden is not responsible for the accuracy of information that Providers publish about services, prices, availability, or terms. We provide the technical platform through which information and bookings are managed.
5. Images, descriptions, availability, prices, and other information shown in the Service may be provided by Providers and may be examples or illustrations. The Provider is responsible for keeping such information accurate. We may correct obvious typographical errors, technical errors, pricing errors, or other inaccurate information in the Service.
1. Booking rules (lead-time, cancellation windows, fees) are set by each Provider. These rules are shown to you before you confirm a booking and form part of your agreement with the Provider. The booking confirmation summarises the details and terms that apply to the booking at the time it is made.
1a. By confirming a booking in Paxaden, you acknowledge and accept these Terms of Service and Use. A link to these Terms is presented to you in connection with your booking, and you agree to read them before finalising your booking.
2. Prices, currency, VAT, any fees, and available payment methods are shown in connection with the booking or purchase. The Provider is responsible for its prices and taxes relating to the underlying service unless expressly stated otherwise. Payment methods may vary depending on the Provider and technical availability.
3. Paxaden may process payments on behalf of Providers. When you pay, you authorise us to charge your selected payment method for the total amount shown. Third-party payment providers may apply their own terms.
Paxaden acts as a technical platform and is not the seller of the services offered by Providers unless explicitly stated otherwise. Any agreement for a booked service is entered into directly between the End-User and the Provider.
4. Refunds are issued according to the Provider's cancellation policy and applicable law. If you cancel too late or do not attend the booked time, the Provider may charge a fee under the rules shown at booking, up to the cost of the booked service where permitted by law.
5. If the Provider cancels a confirmed booking, the Provider is responsible for any refund or rebooking under its terms and applicable law. Paxadenis not responsible for additional costs caused by the Provider's cancellation, such as travel expenses or lost income, to the extent such limitation is permitted by law.
6. All subscription and one-off payments are processed securely by Stripe. Your card details are handled only by Stripe and never touch Paxaden servers.
7. Calendar (.ics) files are provided for your convenience “as-is”. If a booking changes after you import the file, make sure you re-download the latest version or check the Paxaden dashboard.
Paxaden may send transactional messages to End-Users and Providers, such as booking confirmations, reminders, changes and cancellations. These messages are sent as part of the normal operation of the Service and do not require separate consent.
By using the Service, you agree that such messages may be sent to the contact details that you or your customers provide in connection with a booking.
Providers may use the Service to send marketing messages (email or SMS) to End-Users who have explicitly opted in for a specific store. Consent is store-specific and can be withdrawn at any time; each marketing message includes an unsubscribe link.
The Provider is responsible for the content and legality of marketing messages, including compliance with applicable laws and regulations. Paxaden acts as a technical processor for delivery and may suspend marketing features in cases of misuse.
Many bookings made through Paxaden relate to services, activities, premises, or resources that are to be provided on a specific date or during a specific period. Such bookings may be exempt from the statutory right of withdrawal.
If a booking is subject to a right of withdrawal, you as a consumer normally have the right to withdraw from the agreement within 14 days from the booking by contacting the Provider. The Provider's contact details or contact method are shown in connection with the booking or booking confirmation.
If you expressly request that the service begins during the withdrawal period, you may have to pay a proportional part of the price for the part already performed before you notify the Provider that you wish to withdraw. Once the service has been fully performed, the right of withdrawal may cease.
Regardless of whether a right of withdrawal applies, you may always cancel according to the cancellation rules shown by the Provider at the time of booking.
Complaints concerning the performance, quality, price, or conduct of the Provider in relation to a booked service should first be directed to the Provider, because the agreement for the underlying service is entered into directly between the End-User and the Provider.
If your complaint concerns the Paxaden technical platform, account access, payment flow, or messages, you can contact us using the details in section 14. We may refer matters to the Provider where responsibility lies with the Provider.
1. Paxaden is intended to enable positive, community-minded interactions. Providers and End-Users agree to act with honesty, fairness, and respect toward one another at all times.
2. You must not use the Service in any way that exploits or endangers minors, discriminates against protected classes, or facilitates harassment, violence, or abusive behaviour.
3. We reserve the right to suspend or terminate accounts that violate these ethical standards, even if such behaviour is not explicitly listed in the “Acceptable Use” section.
We rely on trusted third-party providers (“sub-processors”) to run Paxaden securely:
Personal data may be processed by the sub-processors listed above in accordance with our Privacy Policy and, where applicable, the Data Processing Agreement (DPA). Where personal data is transferred outside the EU/EEA, this is done subject to appropriate safeguards, such as the European Commission's Standard Contractual Clauses (SCCs), together with supplementary technical and organisational security measures.
For bookings made through Paxaden, the Provider acts as the data controller for the personal data submitted by the End-User in connection with the booking. The Provider is therefore responsible for ensuring that such processing complies with GDPR, including storage, deletion, access control, and responding to data subject requests.
Paxaden acts as a data processoron behalf of the Provider and processes personal data only in accordance with the Provider's documented instructions and the applicable data processing agreement (DPA).
For End-Users who create an account directly with Paxaden, Jane Doe Communication AB is the data controller for account details and information relating to login, verification, access management, and technical logs.
If Paxaden becomes aware of a personal data breach affecting personal data processed on behalf of the Provider, we will inform the Provider without undue delay and provide relevant information.
The Provider, in its capacity as data controller, is responsible for assessing whether the breach must be notified to the relevant supervisory authority or to affected data subjects in accordance with applicable law.
Paxaden works continuously to identify, assess, and manage risks related to the processing of personal data. This includes technical and organisational measures such as encryption, access restrictions, secure authentication, and regular security reviews.
Where a specific processing activity is likely to result in a high risk to individuals' rights and freedoms, a data protection impact assessment (DPIA) may be carried out in accordance with GDPR.
This section constitutes Paxaden's Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR and applies automatically between Jane Doe Communication AB(the "Data Processor") and each Provider that uses the Service to process personal data of their End-Users (the "Data Controller").
Paxadenprocesses personal data in order to enable bookings, communication, verification, calendar management, and operation of the Service. Processing continues for as long as the Provider uses the Service and ceases upon deletion of the account or in accordance with the Provider's instructions.
Personal data includes names, contact details (email address, phone number), booking information, timestamps, technical logs, and notification data. Data subjects include the Provider's customers (End-Users) and the Provider's own account representatives.
The Provider authorises the use of the following sub-processors: Supabase (hosting and database), Stripe (payments), ProSMS (SMS delivery), and transactional email providers (e.g. Postmark/One.com). Paxaden may add or replace a sub-processor with reasonable prior notice via the website or email.
Where personal data is transferred to countries outside the EU/EEA, appropriate safeguards are implemented, such as the European Commission's Standard Contractual Clauses (SCCs), together with supplementary technical and organisational measures.
The Provider has the right to request a summary of Paxaden's technical and organisational security measures. Audits may be conducted by an independent third party and will be made available to the extent reasonably possible without compromising security.
Upon termination of the agreement, personal data will be deleted or anonymised in accordance with the Provider's instructions and applicable statutory retention periods. Transactional SMS and logs are automatically deleted according to the retention periods set out in the Privacy Policy.
By creating a Provider Account and using the Service, the Provider accepts this Data Processing Agreement, which forms an integral part of these Terms of Service and Use.
All content, trademarks, and software on Paxaden remain the property of Jane Doe Communication AB or its licensors. You receive a limited, non-exclusive licence to use the Service as intended under these Terms.
We reserve the right to suspend or terminate your Account and access to the Service with immediate effect in cases of suspected unlawful use, security risks, or conduct that may harm other users or the Service.
In the case of other breaches of these Terms, we may, where reasonable, give you an opportunity to remedy the breach before termination. Termination does not limit any other rights or remedies we may have under applicable law.
We may automatically close a Provider's public store availability if the store remains active, was created at least 90 days earlier, has no future availabilities scheduled, and has had no bookings in status confirmed or pending during the previous 90 days.
For this purpose, closing a store means that we may end the store's booking availability period in the Service, including by setting the store's availability end date to the current date and time. This does not by itself delete the Provider's Account, booking records, or other data that must be retained under these Terms, our Privacy Policy, or applicable law.
We may change this inactivity rule, threshold, or process from time to time. Where a material change is made, we will seek to provide prior notice to the Provider through the Service or by email.
You agree to indemnify, defend, and hold harmless Jane Doe Communication AB, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, violation of these Terms, or infringement of any rights of a third party.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, pandemics, or governmental actions.
1. The Service is provided “as is” without warranties of any kind.
2. Paxaden is not liable for missed appointments, service quality, or damages arising from Provider or End-User conduct.
3. Our total liability under these Terms is limited to EUR 100 or the amount you paid to Paxaden in the past 12 months, whichever is greater, to the extent permitted by applicable law.
Nothing in these Terms limits liability that cannot be limited under mandatory law, including liability arising from wilful misconduct or gross negligence. Consumers always retain any rights granted under mandatory consumer protection law.
We may update these Terms from time to time. Minor changes may take effect immediately upon publication. Where a material change affects your rights or obligations, we will seek to provide prior notice through the Service or by email.
Continued use of Paxaden after the changes have taken effect constitutes acceptance of the updated Terms.
If any provision of these Terms is found to be invalid or unenforceable, this will not affect the validity of the remaining provisions. The invalid provision shall, where possible, be replaced or interpreted so that its purpose is achieved in a lawful manner.
These Terms are governed by the laws of Sweden. Any dispute shall be resolved by the courts of Stockholm, unless mandatory consumer law provides otherwise.
If you are a consumer, you may contact the Swedish National Board for Consumer Disputes (ARN), Box 174, 101 23 Stockholm, www.arn.se. You may also use the European Commission's online dispute resolution platform at ec.europa.eu/consumers/odr.