Version: 2025-11-18
For the purposes of these Terms:
Paxaden may send transactional messages to End-Users and Providers, such as booking confirmations, reminders, changes and cancellations. These messages are sent as part of the normal operation of the Service and do not require separate consent.
By using the Service, you agree that such messages may be sent to the contact details that you or your customers provide in connection with a booking.
1. You must be at least 16 years old and capable of forming a binding contract to use Paxaden.
2. You are responsible for safeguarding your login credentials. You must notify us immediately if you suspect unauthorised use of your account.
1. Paxaden connects Providers (who list stores, resources and/or services) with End-Users (who make bookings).
2. Paxaden is not a party to the contract between an End-User and a Provider. The Provider is solely responsible for honouring bookings and delivering the underlying service.
3. We may add, change, suspend, or discontinue any part of the Service at any time.
1. Booking rules (lead-time, cancellation windows, fees) are set by each Provider. These rules are shown to you before you confirm a booking and form part of your agreement with the Provider.
1a. By confirming a booking in Paxaden, you acknowledge and accept these Terms of Service and Use. A link to these Terms is presented to you in connection with your booking, and you agree to read them before finalising your booking.
2. Paxaden may process payments on behalf of Providers. When you pay, you authorise us to charge your selected payment method for the total amount shown.
3. Refunds are issued according to the Provider’s cancellation policy and applicable law.
4. All subscription and one‑off payments are processed securely by Stripe. Your card details are handled only by Stripe and never touch Paxaden servers.
5. Calendar (.ics) files are provided for your convenience “as-is”. If a booking changes after you import the file, make sure you re-download the latest version or check the Paxaden dashboard.
1. Paxaden is intended to enable positive, community-minded interactions. Providers and End-Users agree to act with honesty, fairness, and respect toward one another at all times.
2. You must not use the Service in any way that exploits or endangers minors, discriminates against protected classes, or facilitates harassment, violence, or abusive behaviour.
3. We reserve the right to suspend or terminate accounts that violate these ethical standards, even if such behaviour is not explicitly listed in the “Acceptable Use” section.
We rely on trusted third-party providers (“sub-processors”) to run Paxaden securely:
By using the Service you consent to this limited data transfer. Use of the Service is also subject to our Privacy Policy, which forms part of these Terms.
For bookings made through Paxaden, the Provider acts as the data controller for the personal data submitted by the End-User in connection with the booking. The Provider is therefore responsible for ensuring that such processing complies with GDPR, including storage, deletion, access control, and responding to data subject requests.
Paxaden acts as a data processor on behalf of the Provider and processes personal data only in accordance with the Provider's documented instructions and the applicable data processing agreement (DPA).
For End-Users who create an account directly with Paxaden, Jane Doe Communication AB is the data controller for account details and information relating to login, verification, access management, and technical logs.
If a personal data breach occurs (such as unauthorised access, loss of data, or a security vulnerability), the Provider must promptly notify Paxaden and, where required by law, the affected data subjects and the relevant supervisory authority.
Paxaden will, without undue delay, inform the Provider of any incidents affecting data processed as part of the Service, and will cooperate in investigating, documenting, and taking any actions required under GDPR.
Paxaden works continuously to identify, assess, and manage risks related to the processing of personal data. This includes technical and organisational measures such as encryption, access restrictions, secure authentication, and regular security reviews.
Where a specific processing activity is likely to result in a high risk to individuals' rights and freedoms, a data protection impact assessment (DPIA) may be carried out in accordance with GDPR.
This section constitutes Paxaden's Data Processing Agreement (DPA) in accordance with Article 28 of the GDPR and applies automatically between Jane Doe Communication AB (the "Data Processor") and each Provider that uses the Service to process personal data of their End-Users (the "Data Controller").
Paxaden processes personal data in order to enable bookings, communication, verification, calendar management, and operation of the Service. Processing continues for as long as the Provider uses the Service and ceases upon deletion of the account or in accordance with the Provider's instructions.
Personal data includes names, contact details (email address, phone number), booking information, timestamps, technical logs, and notification data. Data subjects include the Provider's customers (End-Users) and the Provider's own account representatives.
The Provider authorises the use of the following sub-processors: Supabase (hosting and database), Stripe (payments), ProSMS (SMS delivery), and transactional email providers (e.g. Postmark/One.com). Paxaden may add or replace a sub-processor with reasonable prior notice via the website or email.
Where personal data is transferred to countries outside the EU/EEA, appropriate safeguards are implemented, such as the European Commission's Standard Contractual Clauses (SCCs), together with supplementary technical and organisational measures.
The Provider has the right to request a summary of Paxaden's technical and organisational security measures. Audits may be conducted by an independent third party and will be made available to the extent reasonably possible without compromising security.
Upon termination of the agreement, personal data will be deleted or anonymised in accordance with the Provider's instructions and applicable statutory retention periods. Transactional SMS and logs are automatically deleted according to the retention periods set out in the Privacy Policy.
By creating a Provider Account and using the Service, the Provider accepts this Data Processing Agreement, which forms an integral part of these Terms of Service and Use.
All content, trademarks, and software on Paxaden remain the property of Jane Doe Communication AB or its licensors. You receive a limited, non-exclusive licence to use the Service as intended under these Terms.
We reserve the right to suspend or terminate your Account and access to the Service at any time, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or the Service. Termination does not limit any other rights or remedies we may have under law.
You agree to indemnify, defend, and hold harmless Jane Doe Communication AB, its affiliates, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, violation of these Terms, or infringement of any rights of a third party.
We shall not be liable for any failure or delay in performance due to causes beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, pandemics, or governmental actions.
1. The Service is provided “as is” without warranties of any kind.
2. Paxaden is not liable for missed appointments, service quality, or damages arising from Provider or End-User conduct.
3. Our total liability under these Terms is limited to EUR 100 or the amount you paid to Paxaden in the past 12 months—whichever is greater.
We may update these Terms from time to time. We will post the revised version with a new “Last updated” date. Continued use of Paxaden after changes become effective constitutes acceptance of the new Terms.
These Terms are governed by the laws of Sweden. Any dispute shall be resolved by the courts of Stockholm, unless mandatory consumer law provides otherwise.